Privacy Policy

Introduction

GR POINT ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect when you browse or shop on our website, why we collect it, and the choices you have.

By using our website or placing an order you agree to the practices described in this policy. If you do not agree, please do not use the website.

Information we collect

We only collect what we need to process and deliver your order:

• Contact details — your name, phone number, email address and delivery address.
• Order details — the products you buy, quantities and order value.
• Payment information — your chosen payment method and, for JazzCash / EasyPaisa orders, the screenshot of the transfer you upload as proof of payment.
• Account information — if you create an account, your username and password (stored in encrypted form).
• Technical data — your browser type and a session cookie that keeps your cart working.

We never collect or store your JazzCash / EasyPaisa PIN, OTP or bank login details.

How we use your information

• To process, pack, ship and deliver your order.
• To verify manual payments made through JazzCash / EasyPaisa.
• To contact you about your order status, delivery or a return.
• To provide customer support and answer your questions.
• To prevent fraud and keep our website secure.
• To send you offers or updates — only if you opt in to our newsletter.

Payment security

We offer two payment options, both designed to keep you safe:

1. Cash on Delivery

You pay the courier in cash when your parcel arrives. No advance payment and no financial details are shared with us.

2. JazzCash / EasyPaisa (manual transfer)

You transfer the order amount to the account number shown at checkout, then upload a screenshot of the transfer as proof. The screenshot is stored securely and is visible only to our order-verification team. It is used solely to confirm your payment — never for marketing and never shared with third parties.

Order details and payment proofs are transmitted over a secure connection and access is restricted to authorised staff. If you ever suspect a fraudulent message claiming to be from GR POINT, please report it to us immediately using the contact details below.

Sharing your data

We do not sell your personal information. We only share it with:

• Courier partners — your name, phone and address, so we can deliver your order.
• Service providers — trusted systems that help us run the website and store data securely.
• Legal authorities — only where we are required to do so by law.

Cookies

We use a small number of essential cookies to keep your shopping cart working and to remember your session. These cookies do not identify you personally and are required for the website to function correctly. You can clear them at any time from your browser settings.

Data retention

We keep your order and payment records for as long as needed to provide our services, meet warranty and return obligations, and comply with legal requirements. When no longer needed, the data is securely deleted.

Your rights

• Request a copy of the personal information we hold about you.
• Ask us to correct any inaccurate or incomplete details.
• Ask us to delete your data where we are not legally required to keep it.
• Unsubscribe from our newsletter at any time.

To exercise any of these rights, simply contact us using the details below.

Contact us

If you have any questions about this policy or how your data is handled, reach out to us:

• AddressThana, Post Office Totni, Tehsil and District Abbottabad
• Phone+92 310 5892386
• Emailvshsi1713@gmail.com