Return Policy

Overview

We want you to be completely happy with your purchase. If something isn't right, you can return or exchange an eligible item within 7 days of receiving your order, as long as the conditions below are met.

This policy applies to all orders placed on the GR POINT website, whether you paid by Cash on Delivery or through JazzCash / EasyPaisa.

Return window

• 7 days from the date your order is delivered for a return or exchange.
• 48 hours to report a damaged, defective or wrong item (see below).
• Returns requested after the window may not be accepted.

Eligibility for return

To be accepted, a returned item must be:

• Unused and in the same condition you received it.
• In its original packaging with all seals, tags and protective film intact.
• Complete with all accessories, manuals, chargers and the free gifts (if any).
• Accompanied by the original invoice or order number.

Non-returnable items

The following cannot be returned or exchanged:

• Devices that have been activated, used, jailbroken or rooted.
• Items with physical damage, scratches, dents or liquid damage caused after delivery.
• Products with a broken seal or missing serial number / IMEI sticker.
• Screen protectors, earphones and other hygiene-sensitive accessories once opened.
• Clearance or final-sale items marked as non-returnable.

Damaged or wrong item

Please do not use the item if you intend to return it. Items damaged after delivery are not covered by this policy.

How to request a return

• Contact us by phone or email with your order number and the reason for the return.
• Our team will confirm your request and share the return instructions.
• Pack the item securely in its original packaging and hand it to our courier.
• Once we receive and inspect the item, we will process your refund or exchange.

Depending on the case, return shipping may be free (damaged / wrong item) or paid by the customer (change of mind).

Refunds

• Approved refunds are processed within 3–5 working days after we receive and inspect the item.
• JazzCash / EasyPaisa orders are refunded to the same account number you paid from.
• Cash on Delivery orders are refunded by bank transfer or JazzCash / EasyPaisa — whichever you prefer.
• The original delivery charge is non-refundable unless the item was damaged or incorrect.

Exchanges

Prefer a different colour or model? You can exchange an eligible item within the 7-day window. If the new item costs more, you pay the difference; if it costs less, the difference is refunded to you.

Warranty

All our devices come with the official manufacturer's warranty. Warranty covers manufacturing defects only — it does not cover physical damage, liquid damage or normal wear and tear. Keep your invoice safe; it is your proof of purchase for any warranty claim.

Contact us

To start a return or ask a question, reach out to us:

• AddressThana, Post Office Totni, Tehsil and District Abbottabad
• Phone+92 310 5892386
• Emailvshsi1713@gmail.com